Q1: Can I get a free sample?
A: We are honored to offer you samples for quality check,but you‘ll have to pay for it which is refundable when you place the order more than 500PCS.
Q2.How many days do you need to prepare 1 sample?
A: Normally which takes 2-7days,depending on parts stock available.
Q3.Do I need to charge the e-scooter when I receive it?
A: Yes,you must charge it before you ride it cause the battery is discharging and leaking by itself even without power on.
Q4.What‘s your main products and What certificate do you have?
A: Electric scooter, children electric scooter, children e-bike,e-skateboard etc,with certificates of CE, ROHS, UL GS & FCC etc,based on customer requirement.
Q5.What is your lead time?
A: It depends on product and order QTY.
Normally, it takes us 20days after receiving the deposit, repeat order only need 15-20days.
Q6: Do you have the products in stock?
A: Yes, normally there are 50-100units in stock.
Q7: Can I mix different models in one container?
A: Yes, different models can be mixed in one container.
Q8.How many colors are available?
A: We match color with pantone matching system. So you just send us the pantone color code you need, we will match the color accordingly or we will recommend some popular colors for your kindly reference.
Q9.Do you provide OEM developing services?
A: Yes, customer‘s OEM is welcome,we have plenty experience in OEM developing.
Q10: How does your factory do regarding quality control?
A: Quality is priority. our staff always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it‘s packed for shipment.
Q11:What‘s your warranty terms?
A: It‘s one year for engine and frame,and others are 6 months.
Q12: Will you deliver the right goods as ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and credit. Our company has been in e-mobility industry for more than 6 years. You will know that we have never got any complaint from our customers if you check with your local friends or competitors.
Mr Gan
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+86 18675590968