Q1: Can I get a free sample?
A: We are honored to offer you samples for quality check,but you‘ll have to pay for it which is refundable when you place the order more than 500PCS.
Q2.How many days do you need to prepare 1 sample?
A: Normally which takes 2-7days,depending on parts stock available.
Q3.Do I need to charge the e-scooter when I receive it?
A: Yes,you must charge it before you ride it cause the battery is discharging and leaking by itself even without power on.
Q4.What‘s your main products and What certificate do you have?
A: Electric scooter, children electric scooter, children e-bike,e-skateboard etc,with certificates of CE, ROHS, UL GS & FCC etc,based on customer requirement.
Q5.What is your lead time?
A: It depends on product and order QTY.
Normally, it takes us 20days after receiving the deposit, repeat order only need 15-20days.
Q6.What format of the file do you need if I want to do my own design?
A: For silk-printing design, we need AI or PDF file for set up the print-plate. We will make mock-up photo and send you for print details approve, including color, size and position before batch printing.
Q7.How many colors are available?
A: We match color with pantone matching system. So you just send us the pantone color code you need, we will match the color accordingly or we will recommend some popular colors for your kindly reference.
Q8.Do you provide OEM developing services?
A: Yes, customer‘s OEM is welcome,we have plenty experience in OEM developing.
Q9.Can our logo or company name to be printed on the products or package?
A: Sure. Your logo or company name can be printed o your products and package by silk-printing or stickers.
Q10.How will you do the after sales service if we buy some e-scooters?
A: Basically we‘ll provide you one year warranty for our goods,and please check with our sales representative when you place us an order.
Mr Gan
Mailme
Chat Now
+86 18675590968